For each Eligible Payment, the Eligible Payment Amount is the total amount related to the Think Energy electricity charges, received by Think Energy.  For the avoidance of doubt, in markets where Think Energy collects payments on behalf of the utility, the Eligible Payment Amount excludes any monies collected on behalf of the utility or any third party.     

To be a Qualified Customer in the Free Energy Club program, the customer must: 

• Customer was referred through the Free Energy Club Portal;
• Customer has paid their most recent electricity or community solar bill in full and on-time (for the avoidance of doubt, the customer is eligible to be a Qualified Customer prior to paying their first electricity or community solar bill, but once the Customer begins to receive electricity or community solar service, the electricity or community solar bill must be paid in full and on-time to remain a Qualified Customer);
• Customer is (a) enrolled with Think Energy, is scheduled to begin receiving or is receiving Think Energy Services and is in good standing with Think Energy under the customer Terms & Conditions, or (b) enrolled with Think Community Solar, has had all enrollment information verified by Think Community Solar, and is either (i) receiving Think Community Solar Services and is in good standing with Think Community Solar under the customer Terms & Conditions, or (ii) is waiting to be assigned to a community solar program and not more than six months have elapsed since the customer completed the Think Community Solar enrollment;
• Customer has not provided Think Energy or Think Community Solar with notice to terminate service;
• Customer is not a net metered customer; and
• Customer uses a minimum annual electricity usage of 3,600 kWhs (which will be initially determined by Think Energy or Think Community Solar based on historical electricity usage data provided by the utility and subject to reset from time-to-time based on actual customer electricity usage).

Note: Depending on the utility, a customer will become a Qualified Customer approximately 75-120 days after reaching Pending status due to the timelines for utility

Customers who do not meet one or more of the criteria of a Qualified Customer will be deemed a Non-Qualified Customer.  Once a customer becomes a Non-Qualified Customer, the customer will be subject to a 90–day review period prior to being eligible to become a Qualified Customer again.   

Your Rebate Percentage is based on the number of customers you have referred to Think Energy through your Free Energy Club portal that are Qualified Customers at the time Think Energy receives your Eligible Payment.  If you have referred 3-9 Qualified Customers, your Rebate Percentage is 10%.  If you have referred 10-19 Qualified Customers, your Rebate Percentage is 40%.  If you have referred 20 or more Qualified Customers, your Rebate Percentage is 100%.   

Customers will receive a link by email that will allow them to redeem their Energy Rebate for cash through an ACH deposit into their bank account or a number of egift cards that will be delivered digitally.

If you are eligible to receive an Energy Rebate, your Energy Rebate will be paid within five (5) business days of each Eligible Payment. 

There could be many different reasons that your customer was rejected by the utility, however the most common reason they get rejected is due to inaccurate utility account information at the time of enrollment.

Yes. In a twelve-month period, the maximum Energy Rebates a customer may receive is $2,000. 

Commercial customers are not eligible to receive Energy Rebates in the Free Energy Club program.  However, if you refer commercial customers to Think Energy, they are eligible to become Qualified Customers. 

As of March 15, 2024, we have added an exemption to this policy to include Places of Worship, or “buildings/spaces specifically designed for people to gather and practice their religious beliefs.” NOTE: In order to be eligible, these customers are still required to meet all other Free Energy Club customer criteria. (Refer to “What’s a Qualified Customer?” for more details.) 

If your Qualified Customer count is less than 3 at the time an Eligible Payment is received by Think Energy, you will not be eligible for an Energy Rebate on that Eligible Payment Amount. Once you get your Qualified Customer count over 3  – and there’s no time limit to add or replace customers – you’ll be eligible for future Energy Rebates. 

Yes, you will get credit for customers that are enrolled in any state where Think Energy offers electricity service. 

They will remain a Qualified Customer of yours even if they have referred others under the Free Energy Club program and are earning Energy Rebates.  We want you to teach them the benefits of our Free Energy Club program so they can share Think Energy’s electricity product with others.